United States Ordering Information
Invoice Copies To request copies of your invoices please email accounts receivable at email@example.com.
Credit Card Purchases For your convenience, Cell Signaling Technology (CST) accepts American Express, MasterCard and Visa for purchases. Credit card must be approved prior to shipment of product.
Return Fee In the case of purchasing error or change in an order after the order has been shipped, CST will charge a 10% return fee. The return fee applies to unopened, properly stored items that are authorized for return. All shipping costs are to be paid by the buyer.
Phone Orders Please provide the following information:
- Billing address
- Shipping address
- Purchase order number
- Caller's name and telephone number
- Catalog number, package size and description
NOTE: Written confirmation of telephone orders must be marked: "CONFIRMING — DO NOT DUPLICATE."
Online Purchases (U.S. only) CST’s website offers secure online ordering for U.S. domestic orders. To place an order online simply locate the product you wish to purchase by browsing through our online product catalog or by using our convenient product search feature. Once you’ve found a product you wish to purchase, look for the “Add to Cart” button shown below.
Clicking on this button places the product in your shopping cart and displays the cart's contents. At this point you can modify the quantity to be purchased for any product in your cart, choose to remove products from the cart altogether, continue to shop for additional products, or proceed to checkout and complete your order. You can also review the contents of your shopping cart and proceed to checkout at any time by clicking on the shopping cart button located at the top of every page on our site, shown below.
Both major credit cards and valid purchase orders are accepted as payment for orders placed online. CST respects your right to privacy and will not share customer information, such as payment information or billing, shipping and e-mail addresses submitted online, with any third party.
Registering Online Registering with CST for an online username and password is required to order products from CST. Registering online for a username and password gives the user certain ordering capabilities such as:
- Obtaining your proper discounting and pricing. After completion of an initial order, and logging back in to CST's website, your discounted prices will appear in the cart.
- Retrieve stored billing and shipping information.
Registration and log in are required to access these features to protect your online privacy.
Delivery Orders received Monday through Friday before 8:00 PM (EST) are shipped the same day for next business day delivery (within carrier's overnight delivery area). Same day delivery service available for customers within the Boston metropolitan area.
Prices Prices are in U.S. dollars and are subject to change without notice.
Shipping Charges Orders receive 24 hour air express service to all available locations via FedEx.
Shipping charges are as follows:
- Orders shipped at ambient temperatures: $25 per order.
- Orders shipped at cold temperatures: $34 per order.
There are no additional charges for partial shipments.
Terms Net 30 days in U.S. dollars after credit approval.
Custom Requests CST products are available for high throughput screening and other drug discovery applications in special formulations, preparations and bulk quantities. Please contact our sales department for information and prompt quotations regarding any product in a custom formulation (carrier-free), for custom antibody or peptide labeling services, and/or for purchases of reagents in mg or ml quantities.