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Salesforce Solutions Engineer

Beverly, MA

Cell Signaling Technology, Inc. (CST) is a worldwide leader in the development and commercialization of antibodies, assays and research tools. As a company of scientists for scientists, we have developed PTMScan®, a technology to discover protein post-translational modifications, PhosphoSitePlus®, an online resource for investigation of post-translational modifications, and XMT® technology, a proprietary method to develop exceptional monoclonal antibodies. We are fully committed to developing new research tools to help define the mechanisms underlying cell function and disease, thereby broadly accelerating progress in biomedical research and medicine.

The Salesforce Solutions Engineer is responsible for supporting the day-to-day operation of our Salesforce.com environment. As a member of our Salesforce team you will be working in an Agile framework, specifically Scrum, to implement new Salesforce features and solutions that solve critical business requirements. Daily activities will also include resolving technical and functional support issues, driving new opportunities for functionality, managing data loads and data quality and training end-users on new features and functionality.

Responsibilities:

  • Perform all tasks related to the day-to-day operation and management of a large implementation of Salesforce.com, including managing users, creating and maintaining custom objects and fields, maintenance of page layouts, and installation and support of app exchange applications
  • Actively participate as a team member on our Agile/Scrum development team
  • Assist in the configuration and maintenance of "sandbox" environments to facilitate success development and QA testing of new on-demand features and functionality
  • Assist in Release Management tasks required to promote tested functionality from sandbox into a production environment
  • Managing a queue of various support requests generated by our users and occasional system administration tasks will be required from time to time

Qualifications:

  • 3-5 years experience in Salesforce.com administration with proven ability to support customers and users with diverse requirements
  • Understanding of business processes and ability to translate business requirements into application functionality
  • Must be a go-getter and Salesforce.com enthusiast who thrives on working in fast-paced environment
  • Strong team player with service-oriented attitude and customer focus
  • Excellent written and verbal communication
  • Saleforce.com Certifications

Desired Skills:

  • Working knowledge across the various Salesforce cloud solutions specifically the Sales Cloud, Service Cloud (Case Management) & Marketing Cloud
  • Experience with CTI/ACD System Integrations
  • Experience Integrating major App Exchange solutions such as Apttus
  • Managing privacy and/or knowledge of Salesforce's Shield Product Solution
  • Demonstrated understanding of Salesforce.com platform and services including SFA, Case Management, Partner/Community Management, Force.com, Marketing, Service & Support, Visual Force and/or AppExchange
  • Familiar with Change and Release Management processes
  • Familiar with enterprise integration tools and API's.

APPLY

You will be taken to an external website, please attach your cover letter and resume as one document and refer to job code SFSOLENG-2016-R when applying.