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Salesforce Systems Administrator

Beverly, MA

Cell Signaling Technology, Inc. (CST) is a worldwide leader in the development and commercialization of antibodies, assays and research tools. As a company of scientists for scientists, we have developed PTMScan®, a technology to discover protein post-translational modifications, PhosphoSitePlus®, an online resource for investigation of post-translational modifications, and XMT® technology, a proprietary method to develop exceptional monoclonal antibodies. We are fully committed to developing new research tools to help define the mechanisms underlying cell function and disease, thereby broadly accelerating progress in biomedical research and medicine.

The Salesforce Systems Administrator is responsible for supporting the day-to-day operation of our Salesforce.com environment. As a member of our Salesforce team you will be working in an Agile framework, specifically Scrum, to support an environment of 250+ users in a global environment. Our user base is diverse with people from all areas of our business, including Technical Support, Sales, Marketing, Quality, Customer Service, Legal, Vendors and self-registering users via our Customer Community Portal.

Daily activities will include, but are not limited to, resolving technical and functional support issues, driving new opportunities for functionality, managing data loads and data quality, supporting our implementation of JIRA to manage day to day support tickets as well as user stories, sprint planning, feature rollouts and training end-users on how to utilize new features and functionality. This role requires a natural ability and enjoyment of helping others by building confidence with users. We're seeking a CRM believer who is passionate about Salesforce and can communicate and drive user adoption by demonstrating ease of use and the benefits of Salesforce to all areas of our business.

Responsibilities:

  • Perform all tasks related to the day-to-day operation and management of a global implementation of Salesforce.com, including managing users, maintaining custom objects and fields, maintenance of page layouts, custom views and daily support of a variety of app exchange applications
  • Manage a queue of various support requests generated by our users, as well as occasional system administration tasks
  • Work with our Salesforce Architect and Solutions Engineers to identify areas of improvement and suggest solutions to system impediments
  • Work cross-functionally to maintain and improve upon CRM integrations with different systems to support business processes
  • Provide feedback and suggest solutions to other CRM team members on impediments and roadblocks
  • Participate as a team member on our Agile/Scrum development team
  • Assist in the configuration and maintenance of "sandbox" environments to facilitate successful development and QA testing of new on-demand features and functionality
  • Assist in release management tasks required to promote tested functionality from sandbox into a production environment
  • Perform End User Training and assist with onboarding of new Salesforce users

Qualifications:

  • 3-5 years experience in Salesforce.com administration with proven ability to support customers and users with diverse requirements
  • Previous experience with the various Salesforce cloud solutions, specifically the Sales Cloud, Service Cloud (Case Management) & Marketing Cloud
  • Experience with Salesforce console apps, including "feed based" user interfaces
  • Salesforce.com certifications

Desired Skills:

  • Experience with CTI/ACD System Integrations
  • Experience Integrating major App Exchange solutions such as Apttus
  • Managing privacy and/or knowledge of Salesforce’s Shield Product Solution
  • Demonstrated understanding of Salesforce.com platform and services including SFA, Case Management, Partner/Community Management, Force.com, Marketing, Service & Support, Visual Force and/or AppExchange
  • Familiar with Change and Release Management processes
  • Familiar with enterprise integration tools and API's
  • Go-getter and Salesforce.com enthusiast who thrives on working in fast-paced environment
  • Strong team player with service-oriented attitude and customer focus
  • Excellent written and verbal communication skills

APPLY

You will be taken to an external website, please attach your cover letter and resume as one document and refer to job code SFADMIN-2016-N when applying.