Summer Internship Program

Gain hands-on experience at the bench or in other aspects of business. Learn valuable technical skills from our knowledgeable CST scientists and business leaders. View our Application for Internship.

Learn More

Upcoming Events

Come visit Cell Signaling Technology (CST) at one of the upcoming conferences or vendor shows we are attending. Please stop by the CST booth to meet with one of our scientists, learn about new products, pick up some reference material or simply stop by to say hello.

Event Listing

News From the Bench

News from the Bench

Discover what’s going on at CST, receive our latest application notes, science features, and more.


Customer Service Representative

Danvers, MA

Cell Signaling Technology, Inc. (CST) is a worldwide leader in the development and commercialization of antibodies, assays and research tools. As a company of scientists for scientists, we have developed PTMScan®, a technology to discover protein post-translational modifications, PhosphoSitePlus®, an online resource for investigation of post-translational modifications, and XMT® technology, a proprietary method to develop exceptional monoclonal antibodies. We are fully committed to developing new research tools to help define the mechanisms underlying cell function and disease, thereby broadly accelerating progress in biomedical research and medicine.

The Customer Support Representative is responsible for providing effective customer service to all internal and external Cell Signaling Technology, Inc. customers. You will provide information to customers in response to inquiries about our products, as well as process orders directly from clients and various procurement channels. The Customer Service Representative is viewed as the first line of support to our customers; therefore, you must be comfortable helping clients resolve issues. You also help to drive revenue goals by helping to leverage sales promotions.


  • Answer customer calls, assist the customer and re-direct to the appropriate party, if necessary
  • Enter customer product orders using our ERP system
  • Research and resolve customer related inquiries in a timely manner
  • Work collaboratively with other teams
  • Work with Customer Support Supervisor to ensure best in class customer support is being delivered


  • Ability to work 12 – 8 pm shift
  • Must have High School Diploma or HSE/TASC
  • Minimum 1+ year working in a fast-paced, customer service environment
  • Strong communication and interpersonal skills
  • Must possess a strong attention to detail, the ability to multi-task and the ability to manage multiple priorities
  • Strong problem-solving skills
  • Experience using Outlook or Gmail
  • Familiarity with MS Word and Excel
  • Experience using Oracle (preferred, but not required)


You will be taken to an external website, please attach your cover letter and resume as one document and refer to job code CSRP-2016-R when applying.