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Hours: 8:30 AM - 8:00 PM (EST)
Phone: 978.867.2388
Phone: 877.616.2355 [toll-free]
Fax: 978.867.2488
Fax: 866.432.6112 [toll-free]
Hours: 8:00 AM - 6:00 PM (EST)
Phone: 877.678.8324 [toll-free]
Email: [email protected]
View order information for your region below.
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Customer Service Department
Sales Department
3 Trask Lane
Danvers, MA, 01923
United States
Phone: 978.867.2300
Fax: 978.867.2400
Hours: 9:00 AM - 5:00 PM (EST)
32 Tozer Road
Beverly, MA, 01915
United States
赛信通（上海）生物试剂有限公司
Building 7
A-SUN Science & Technology Park
399 Shengxia Road
Pudong Shanghai 201210
China
Phone: +86-21-58356288
Fax: +86-21-58356116
Email: [email protected] [orders]
Support: 4006-473287/GreatQ
[toll-free China Only]
Email: [email protected]
[support China Only]
Dellaertweg 9b
2316 WZ Leiden
Leiden, The Netherlands
Office Hours:
8:30 AM - 5:00 PM CET
Technical Support Hours:
8:30 AM - 5:00 PM CET
Customer Service Hours:
8:30 AM - 6:00 PM CET
Office Hours:
8:30 AM - 5:00 PM CET
Office Hours:
8:30 AM - 5:00 PM CET
Phone: +43 (0)720 880 536
Fax: +43 (0)720 884 534
Phone: 0800 71640 [toll-free]
Phone: +49 (0)69 9675 9070
Fax: +49 (0)69 2557 7917
Phone: +31 (0)71 7200 200
Fax: +31 (0)71 891 0019
Phone: +44 1223 93 1164
10F Kasahara Building
1-6-10 Uchikanda
Chiyoda-ku, Tokyo, 101-0047
Japan
All customer orders ship Next Day Air via UPS. Next Day Air shipments are guaranteed to be delivered to you on or before 10:30am local time. Partial shipments will be shipped based on product availability.
This service is available for local customers requiring an urgent same day delivery. If you’re in need of this service, please give our Customer Support team a call. Toll free: 877-616-CELL
The majority of CST products are eligible to be shipped on Fridays, but they will be delivered on Monday. Items that can be properly maintained in the correct storage temp will be held over the weekend by our carrier in temperature-controlled environment until they are ready to be delivered on Monday. Any items on your order that cannot be properly stored at the correct temperature over the weekend will ship on Monday to be delivered on Tuesday.
In line with Cell Signaling Technology’s (CST) environmentally conscientious efforts, we have been shipping antibodies at room temperature since 2003 when possible to reduce packing materials waste. Each CST™ antibody is stability tested by exposure to room temperature and 37°C for one week followed by western blot testing to ensure no change in antibody performance. If you received an antibody at room temperature, rest assured that it has passed stability testing and that the antibody performance is still optimal. Upon receipt, please store the antibody as indicated on the product datasheet.
At CST, we understand the importance of using antibodies with high levels of specificity, sensitivity, and lot-to-lot consistency. For this reason, we produce all of our antibodies in-house and perform painstaking validation for their use in multiple applications. If any of our products do not meet the performance standards detailed in the product datasheet, we will replace it free of charge.
We want you to fall in love with our products and tell your colleagues all about them. However, we understand the disappointment and frustration having to return a product may bring to your day. This is why non-performance product returns (other than instruments covered in section 21 of our Terms and Conditions) are eligible for a return or refund. Simply call or email our Customer Support team and they will be able to take care of you right away. We’re here to help you with all your order needs (Monday-Friday) from 8:30 a.m. – 8:00 PM EST.
If a product does not perform in your experiment as described on our website or datasheet, please contact your local CST office or nearest distributor within 12 months of product receipt. The same expert scientists who produced your antibody will guide you through a few simple troubleshooting steps, and if your issue is not resolved, we will replace the antibody at no cost to you or provide you with a credit.
In the case of an error while placing your order, a request of a return of the product must be made immediately following the receipt of the product and may be eligible for partial credit at CST’s sole discretion. The product must be returned in the original packaging, unopened and unused along with a Return Authorization form and the customer is responsible for return shipping costs. Please visit our Product Terms of Sale for complete information regarding returns.
In the case of an error by CST in fulfilling an order, notification must be made to CST immediately to replace the product or issue a full credit. Mistakes made by CST where the return of the product is required will be at the cost of CST. Please visit our Product Terms of Sale for complete information regarding returns due to an error by CST.
All returns should be sent back via overnight service to the address listed on the Return Authorization form. Please print and sign the form and include with the product to ensure your return will be processed in a timely manner.
